FREQUENTLY ASKED QUESTIONS

  • Is there any other payment methods?
  • Are the classes refundable?
  • how long before am I able to make cancellation for the class?
  • What time should I report and mark attandance?
  • Can I do in slippers or leather shoes? If i forget to bring my attire , can I still attend the class?
Is there any other payment methods?

You can make payment either online or at our office located at North Hill Gym using Grabpay or Paynow.

Are the classes refundable?

Classes are non-refundable and non-transferrable if and only if you are no longer in NTU. I.e graduated or not a staff in NTU,

how long before am I able to make cancellation for the class?

Kindly make all changes 5 hours before the class commences. 

What time should I report and mark attandance?

It will be ideal if you can be there 10 mins before the class to take your attendance. This is to facilitate the class to start on time.

Latecomers who arrive 15 minutes after the class starts will not be allowed to join the class.

Can I do in slippers or leather shoes? If i forget to bring my attire , can I still attend the class?

To ensure all the safety of the participants. We recommend you should only attend the class in proper exercise attire ( Tshirt, Shorts/sweatpants and sports shoes). Except for yoga, participants are not required to have footwear.



HAVE ANY DOUBTS

NEED SUPPORT?

Need help or support regarding to Sparks health programme? Don’t be shy and hit us up!

HOTLINE

69041253

EMAIL US

SparksHealthNTU@gmail.com